Legal document
Terms of Service
Effective date: August 25, 2026
Acceptance
By starting or continuing to use the App, you confirm that you have read and accepted these terms and the Privacy Policy. If you disagree, stop using and uninstall the App.
Service
PetMate provides food, water, weight and everyday care records and reminders, plus AI-assisted reference tools. Core records and reminders are free. PetMate Pro unlocks multiple pet profiles, custom care reminders, monthly and yearly reports, annual PDF export, unlimited AI scans and chats, 30 AI reports per month, 5 medical-record analyses per month, 30 pet translations per month, and 5 AI sticker packs per month. The App does not provide a public community, transactions or phone-number sign-in.
Subscriptions and payment
PetMate Pro offers monthly, quarterly, and annual auto-renewing subscriptions. The current price, currency, taxes, and offers shown on the App Store purchase page for your region control. Apple charges your account and renews within 24 hours before expiry unless cancelled. Manage or cancel under system settings (Apple ID → Subscriptions), or restore purchases in the App. Apple policies govern refunds. Core features remain available without a subscription.
Rules of use
Provide accurate information and verify recognition and AI output before saving. Do not use the App for unlawful content, infringement, security interference or bypassing safeguards.
AI and health
AI output is only for everyday care reference, photo information extraction and record assistance. It is not veterinary diagnosis, prescription, treatment advice or emergency care. Contact a licensed veterinarian for urgent or unusual symptoms.
Service changes
We may adjust services for maintenance, security or legal requirements and will reasonably notify you of material changes. See the AI Use & Risk Notice and Privacy Policy.
AI sticker service
AI stickers are probabilistic results and may differ from the pet photo or examples. If the whole generation fails, that creation allowance is returned; retries are not charged again. Tapping create confirms that the photo will be relayed through Tencent Cloud Function memory to Alibaba Cloud Model Studio Wan as described in the Privacy Policy.